dynamics-crm , Microsoft Dynamics CRM performance issue on client side


Microsoft Dynamics CRM performance issue on client side

Question:

Tag: dynamics-crm

I am new at the company and we have CRM2011 deployed on the sites and we have agents using our CRM system. On Weekly basis, end users complain that the CRM is running slow on the clients computers. I am beginning to learn about CRM and don't konw much about it.

Does CRM clients side application capture any data or log any information that would help me investigate why CRM is running slow on their computers?

Users clear cached, cookies , temp files on their Internet explorer browser and slowness issue goes away.

How can I further investigate this?


Answer:

On Weekly basis, end users complain that the CRM is running slow on the clients computers

You first need to define the specific metrics for "slow" - must be repeatably measurable, not just a user's opinion. There is a big difference between the problem of "when I first launch CRM it takes 30 seconds to load" and "when I save a new Account record it takes 25 seconds" - you must get the problem statements down to these types of specifics. Otherwise, you'll never know where to look and you won't know if you have fixed it.

Now, once you have the specific performance problems you need to determine if CRM - at a baseline in your environment - is performing acceptably. Create a new organization in CRM and create some accounts and contacts during a period of low-load in both the new organization and the current organization. What is the performance difference? Can you account for this performance difference because of plugins executing? Perform updates, assigns, deletes, etc and make the same measurements.

This is where I would start if I knew absolutely nothing about the system and its history. Once I could narrow down the specific performance and I had a control organization - running in the same environment - to use for comparison I would go to Serverfault and post a specific question with all the relevant details (custom entities, workflows/plugins, server config, sql configuration/indexing, workstation setup, network topology, etc.) for each performance issue you are experiencing.


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